MINTY CRM Membership Solution

Learn how Lola's Cafe has benefitted from using Minty CRM for easy yet effective membership management to boost customer loyalty and return visits!

See how Kohaku Sabo, a Japanese Cafe concept by multi outlet Tendon Kohaku, uses Minty CRM to drive revenue and boost customer loyalty.

T urning diners into loyal promoters is the best way to get new customers. Arguably even better than social media marketing. Referral marketing is one of the most cost-effective ways to grow your profits while building a strong community around your brand. Why Referrals Work Referrals work because they rely on trust and personal recommendations , which are far more persuasive than traditional advertising. Customers who come via referrals are already pre-disposed to like your brand—they’re more likely to return, spend more, and even become repeat advocates themselves. Advantages of Referral Marketing: Cost-Efficient Growth Traditional advertising can be expensive, especially for small F&B businesses. Referral marketing leverages your existing customers as promoters, drastically reducing your marketing spend. Each happy customer essentially becomes a free marketing channel. Stronger Retention Referred customers already have a level of trust in your brand. This makes them more likely to come back multiple times , try new menu items, and participate in loyalty programs. Brand Advocacy and Credibility Word-of-mouth is the ultimate credibility booster. When someone recommends your restaurant, it positions your brand as trustworthy and reliable. This is particularly valuable in the F&B industry, where trust and reviews influence customer decisions heavily. Exponential Reach Each customer has multiple friends, family members, and colleagues. A well-designed referral program can turn a single loyal customer into a network of potential repeat customers , multiplying your growth opportunities. How to Implement a Referral Program Incentivize Sharing Offer tangible rewards such as discounts, free menu items, or loyalty points for successful referrals. For example: “Refer a friend and get 10% off your next visit” “Your friend gets 10% off their first order, and you earn loyalty points” Incentives motivate participation while also ensuring the reward is tied to actual customer acquisition. Digital-Friendly Tools QR codes, mobile apps, and social media sharing links make referrals effortless. You can integrate these directly into your ordering system, e-wallet, or loyalty app to track successful referrals automatically . Personalized Messaging Generic messages are easy to ignore. Craft personalized invitations like: “Hi Sarah, invite a friend and both of you enjoy a free dessert on your next visit!” Personalization improves engagement and encourages customers to actively participate. Create Shareable Experiences The more memorable the experience, the more likely customers are to share it. Think visually stunning dishes, unique beverages, cozy interiors, or excellent customer service. Encourage sharing by adding Instagram or TikTok handles on receipts or table displays. Leverage Existing Loyalty Programs Combine referral programs with your existing loyalty system. For instance, customers can earn double points when they refer a friend , providing an added layer of incentive. Track and Optimize To ensure your referral program is effective, monitor: Number of new customers acquired through referrals Repeat visits and average spend of referred customers Engagement rates with referral campaigns (QR scans, app shares, clicks) Adjust your program based on insights. For example, if digital referrals outperform physical coupons, invest more in mobile-friendly solutions. Takeaway Referral marketing isn’t just a promotional tool—it’s a profit accelerator . By rewarding loyal customers, making sharing easy, and creating memorable experiences, your F&B business can enjoy sustainable growth, stronger customer loyalty, and higher revenue . If you are looking for F&B solutions like POS systems, QR ordering, self ordering kiosks and a CRM that helps you manage referral programmes, click here to find out more

Minty’s online backend has just received a powerful upgrade designed to give F&B business owners like you unprecedented visibility into performance across every outlet. With our new reports and interactive dashboards , you can: Instantly compare past vs present performance across key areas of your business Drill down into operations to identify bottlenecks and optimize resources Access real-time insights from any device — mobile, tablet, or desktop No more struggling with raw spreadsheets or delayed reporting. Our dashboards are intuitive, interactive, and built for busy operators who need clarity at a glance.  Think of it as having your F&B business newsfeed, available anytime, anywhere — helping you make smarter decisions that lead to higher profits. Ready to put data to work for your business? Click here to learn more.

One of the biggest challenges of running an F&B business in Singapore apart from high rental and manpower is keeping customers engaged so they return again and again. Many businesses rely on email marketing , but let’s be honest — most emails end up ignored, unopened, or worse, lost in spam folders. That’s where WhatsApp marketing changes the game. Higher Engagement and Open Rates Unlike emails, WhatsApp messages land directly in your customer’s phone inbox, where they are far more likely to be opened. Studies show WhatsApp open rates can reach 90%+, compared to just 20–30% for email. That means your promos, loyalty offers, and updates actually get seen. Personalized, Targeted Campaigns With Minty’s WhatsApp integration, you can broadcast messages to specific member groups. Some examples include: 🔄 Re-engagement campaigns : Win back customers who haven’t visited in a while. ⭐ Regular engagement messages : Keep your brand top-of-mind with loyal diners. 🎁 Promotions & eVoucher notifications : Drive redemptions and boost sales. 📦 Order status updates : Keep customers informed when they order online. Stronger Customer Loyalty Email often feels one-way and impersonal, but WhatsApp is conversational by nature. By using it to share timely, relevant content, you create a stronger connection with your members and increase the likelihood of repeat visits. A Smarter Choice for F&B Growth In today’s competitive F&B scene, relying solely on email campaigns is no longer enough. WhatsApp marketing offers higher visibility, better engagement, and measurable results — making it the smarter way to grow customer loyalty and revenue. Want to see how Minty’s WhatsApp integration can keep your customers coming back? Click here to learn more.

Still Using Spreadsheets for Inventory?  Manual tracking is slow and prone to errors. Let MEGAPOS do the heavy lifting. With our smart inventory management , just key in your stock ins, outs, or transfers, and we’ll auto-manage the rest . ✅ Real-time stock deductions & refund return to stock ✅ Multi-outlet syncing & stock transafers ✅ Fast, fuss-free stocktaking What's more, you can manage all these without being in front of your POS through the online backend portal. Say goodbye to tedious inventory tallying. Focus on growing your business, while MEGAPOS keeps your inventory in check.

Ever gave up signing up for membership because the hassle too much? Now imagine this: You walk into your favorite F&B shop, place your order on a sleek, intuitive kiosk, simply enter your mobile number, and instantly redeem your available eVouchers. No fuss, no delays, just instant savings. Isn’t that the kind of seamless experience that would keep you coming back again and again? This is the experience you can offer your customers. Hassle-free, rewarding, and designed to build loyalty and repeat business. Want to bring this experience to your F&B outlet & build member loyalty? Click the button below to contact us!