WhatsApp Integration: Marketing & Order Statuses

Liang+Wei Liaw • September 2, 2025

One of the biggest challenges of running an F&B business in Singapore apart from high rental and manpower is keeping customers engaged so they return again and again. Many businesses rely on email marketing, but let’s be honest — most emails end up ignored, unopened, or worse, lost in spam folders.

That’s where WhatsApp marketing changes the game.


Higher Engagement and Open Rates

Unlike emails, WhatsApp messages land directly in your customer’s phone inbox, where they are far more likely to be opened. Studies show WhatsApp open rates can reach 90%+, compared to just 20–30% for email. That means your promos, loyalty offers, and updates actually get seen.


Personalized, Targeted Campaigns

With Minty’s WhatsApp integration, you can broadcast messages to specific member groups. Some examples include:

  • 🔄 Re-engagement campaigns: Win back customers who haven’t visited in a while.
  • ⭐ Regular engagement messages: Keep your brand top-of-mind with loyal diners.
  • 🎁 Promotions & eVoucher notifications: Drive redemptions and boost sales.
  • 📦 Order status updates: Keep customers informed when they order online.


Stronger Customer Loyalty

Email often feels one-way and impersonal, but WhatsApp is conversational by nature. By using it to share timely, relevant content, you create a stronger connection with your members and increase the likelihood of repeat visits.


A Smarter Choice for F&B Growth

In today’s competitive F&B scene, relying solely on email campaigns is no longer enough. WhatsApp marketing offers higher visibility, better engagement, and measurable results — making it the smarter way to grow customer loyalty and revenue.


 Want to see how Minty’s WhatsApp integration can keep your customers coming back? Click here to learn more.

Interested in a CRM Based POS System, QR ordering or a standalone CRM membership system?

Send an Enquiry!

You might also like

More Data, Better Insights At Your Fingertips

By Liang+Wei Liaw • September 2, 2025
Minty’s online backend has just received a powerful upgrade designed to give F&B business owners like you unprecedented visibility into performance across every outlet. With our new reports and interactive dashboards , you can: Instantly compare past vs present performance across key areas of your business Drill down into operations to identify bottlenecks and optimize resources Access real-time insights from any device — mobile, tablet, or desktop No more struggling with raw spreadsheets or delayed reporting. Our dashboards are intuitive, interactive, and built for busy operators who need clarity at a glance.  Think of it as having your F&B business newsfeed, available anytime, anywhere — helping you make smarter decisions that lead to higher profits. Ready to put data to work for your business? Click here to learn more.

Online Backend Inventory Management

By Liang Wei Liaw • September 2, 2025
Still Using Spreadsheets for Inventory?  Manual tracking is slow and prone to errors. Let MEGAPOS do the heavy lifting. With our smart inventory management , just key in your stock ins, outs, or transfers, and we’ll auto-manage the rest . ✅ Real-time stock deductions & refund return to stock ✅ Multi-outlet syncing & stock transafers ✅ Fast, fuss-free stocktaking What's more, you can manage all these without being in front of your POS through the online backend portal. Say goodbye to tedious inventory tallying. Focus on growing your business, while MEGAPOS keeps your inventory in check.

Self Ordering Kiosk with eVoucher Redemption

August 27, 2025
Ever gave up signing up for membership because the hassle too much? Now imagine this: You walk into your favorite F&B shop, place your order on a sleek, intuitive kiosk, simply enter your mobile number, and instantly redeem your available eVouchers. No fuss, no delays, just instant savings. Isn’t that the kind of seamless experience that would keep you coming back again and again? This is the experience you can offer your customers. Hassle-free, rewarding, and designed to build loyalty and repeat business. Want to bring this experience to your F&B outlet & build member loyalty? Click the button below to contact us!