Song Fa Bak Kut Teh
Liang Wei Liaw • April 8, 2019
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Keep your home in top shape with regular maintenance and professional care. A small leak can grow into a major problem if you don't take care of it quickly.
Keep your home in top shape with regular maintenance and professional care. A small leak can grow into a major problem if you don't take care of it quickly.
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In Singapore’s hyper-competitive food and beverage scene, staying connected with your customers is no longer optional—it’s essential. While email has long been the default for digital engagement, F&B businesses are now turning to WhatsApp as the go-to tool for faster, more personal communication. WhatsApp Outperforms Email Where It Matters Open rates that matter: WhatsApp boasts open rates of over 90%, compared to 25% or less for email. That means your promos are far more likely to be seen. Real-time impact: A lunch special sent at 10 a.m. can fill tables by noon—try doing that with email. Fewer steps, higher conversion: With a clean message format and a single tap to redeem vouchers or make bookings, WhatsApp converts better for time-sensitive campaigns. Email Still Has Its Place For storytelling & rich content: Want to showcase your new seasonal menu or behind-the-scenes chef interviews? Email gives you space. Loyalty and automation: Email excels at long-term nurturing, reward systems, and reactivation campaigns. Formal, official communication: Receipts, membership summaries, and full-length newsletters are still best suited for inboxes. Use Both for Best Results Launch flash sales or limited-time vouchers via WhatsApp Share loyalty points summaries, event invites, or reservation confirmations via email Use an integrated F&B POS & CRM solution like MEGAPOS to automate and track both in one place Conclusion Smart F&B chains in Singapore are already using WhatsApp to fill tables, boost voucher redemptions, and stay top-of-mind. Don’t just rely on email alone—diversify your outreach and engage your customers where they are most active. If you are interested in exploring using WhatsApp as a channel for your members engagement campaigns, click here to find out more!
Singapore's F&B industry has rapidly embraced technology—from QR ordering systems to delivery app integrations and self-service kiosks. But one thing has remained consistent: the Point-of-Sale (POS) system is still the operational hub of every restaurant or café. In a tech-driven landscape where automation is often seen as the solution to rising labour costs and competitive pressure, POS systems have not become obsolete. Instead, they've evolved into more powerful, cloud-connected hubs that support various customer touchpoints and internal workflows. Evolution of POS in Singapore Legacy POS: Cash register-based systems that only supported basic billing. Touchscreen Terminals: Provided real-time inventory tracking and digital receipts. Cloud POS Systems: Enabled multi-outlet management, QR ordering, and CRM integration. Today, modern POS systems are API-friendly, mobile-responsive, and integrate effortlessly with Singapore's payment infrastructure including NETS, PayNow, and mobile wallets. Why POS Systems Are Still Essential Omni-Channel Sales Handling POS systems now consolidate orders from dine-in, QR, online delivery, and kiosks into a single dashboard. Singapore-Ready Payments Seamless support for e-wallets, NETS, and card payments means faster checkouts. CRM Integration Run membership programs, automate voucher issuance, and encourage customer retention. Data-Driven Operations Generate real-time sales reports, GST summaries, and staff performance reviews across multiple outlets. A Smart Business Backbone From small hawker stalls to established franchises in Singapore, the POS system is no longer just a cash register. It’s a smart business backbone that enables growth, enhances customer experience, and reduces inefficiencies. If you're looking to digitalize your F&B business, make sure you start with a reliable POS system. Click here to contact us and find out more!
Whether you're managing a boutique cafe in Tiong Bahru or a fast-paced restaurant chain in the CBD, your POS system is central to your success. It’s not just a cash register—it’s your operations hub. Below are the most powerful POS features every F&B manager should be taking full advantage of: 1. Live Sales Reporting Real-time sales dashboards allow managers to make fast, informed decisions. See what’s selling, when your rush hours are, and how much revenue each staff member generates. Whether it’s adjusting your menu or planning your next promo, the data is at your fingertips. 2. Automated Inventory Control Track ingredients and stock across shifts without manual spreadsheets. Each transaction updates inventory counts in real-time, which means fewer stockouts, better forecasting, and reduced wastage—especially critical for kitchens with fresh produce or high food cost items. 3. Integrated QR & Cashless Payments Speed and safety are key in the F&B space. With built-in QR ordering and contactless payment options, your customers can browse the menu, order, and pay—all from their mobile phone. It’s efficient, hygienic, and perfect for cafes with limited staff. 4. Staff Management Tools From clock-ins and shift logs to sales performance, a modern restaurant POS system should include comprehensive staff tracking. Use this data to monitor productivity, reduce time theft, and make informed rostering decisions. 5. Built-in CRM & Promotions Engine Offer loyalty points, auto-discounts, and personalised birthday treats through your POS system. This drives repeat business and improves customer satisfaction, especially for Singapore diners who love rewards and value. 6. Multi-Branch Synchronisation If you're running a chain or planning to expand, you’ll need a POS for multiple outlets . Sync sales, stock, and reporting across locations so HQ can manage from a single backend while giving outlet managers branch-level control. 7. Kitchen Display & Delivery App Integration A POS that connects directly to kitchen displays and delivery apps saves time and avoids double-entry errors. When a customer places an online order, it goes straight to the kitchen—no delay, no miscommunication, no chaos. Conclusion Today’s F&B POS systems are more powerful than ever. With us, you’re not just getting a payment solution—you’re getting a fully integrated restaurant management tool that helps you grow and operate smarter. Explore our solutions by getting in touch —perfect for cafes, cloud kitchens, restaurants, kiosks, and growing F&B chains.